Refund & Return
Last Updated: 3 March 2026
At Sarhbunton, we want you to feel confident and satisfied with every purchase. If you are not completely happy with your order, we are here to help.
Please read our Refund & Returns Policy carefully before requesting a return or refund.
- Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return, your item must be:
Unworn, unused, and unwashed
In its original condition
With all original tags and packaging attached
Free from perfume, makeup marks, stains, damage, or signs of wear
Items that do not meet these conditions may not be accepted for return.
- Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned unless they are faulty or incorrect:
Final sale items
Gift cards
Accessories marked as non-returnable
Items without original tags
Items that have been worn, washed, altered, or damaged after delivery
Please check product descriptions carefully before placing your order.
- How to Request a Return
To request a return, please contact us at:
info@sarhbunton.com
Please include the following information in your email:
Your order number
Your full name
The item you wish to return
The reason for return
Clear photos, if the item is faulty, damaged, or incorrect
Our customer service team will review your request and provide return instructions if your return is approved.
Please do not send items back without contacting us first.
- Return Shipping
Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.
We recommend using a trackable shipping service, as Sarhbunton is not responsible for returned parcels that are lost or delayed in transit.
Original shipping fees are non-refundable unless the return is due to an error on our part.
- Damaged, Faulty, or Incorrect Items
If you receive a damaged, faulty, or incorrect item, please contact us as soon as possible at:
info@sarhbunton.com
Please include your order number and clear photos of the item and packaging.
Once we have reviewed the issue, we will offer a suitable solution, which may include a replacement, exchange, store credit, or refund.
- Refunds
Once your returned item has been received and inspected, we will notify you by email.
If your return is approved, your refund will be processed to your original payment method.
Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.
- Exchanges
If you would like to exchange an item for a different size or colour, please contact us at:
info@sarhbunton.com
Exchanges are subject to stock availability. If the requested item is unavailable, we may offer a refund or store credit instead.
- Order Cancellations
If you wish to cancel your order, please contact us as soon as possible after placing it.
Once your order has been processed, packed, or shipped, we may no longer be able to cancel it. In this case, you may request a return after receiving your order, subject to this policy.
- Late or Missing Refunds
If you have not received your refund yet, please first check your bank account or payment provider.
Then contact your card issuer or bank, as processing times may vary.
If you have done this and still have not received your refund, please contact us at:
info@sarhbunton.com
- International Returns
Sarhbunton ships worldwide from Hong Kong. For international returns, customers are responsible for any return shipping fees, customs duties, taxes, or import charges, unless the return is due to a faulty, damaged, or incorrect item.
Please ensure that your return parcel is clearly marked as a return where applicable.
- Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
Sarhbunton
Email: info@sarhbunton.com